Technical Support Engineer Kohë e Plotë

DIMENSION HR is a specialized Human Resources company offering a wide range of services including executive search, recruitment, career counseling, training programs, and EOR services, among others. Through our continuous commitment to human resource issues, we strive to lead in adapting and enhancing professional standards in the labor market.

On behalf of a well-known company with many years of activity in Albania and the region, DIMENSION HR is recruiting candidates for the position of Technical Support Engineer

Summary

The company is a global specialist in electrical and digital building infrastructures. It addresses the world’s technological, social, and environmental challenges by pursuing its purpose: to improve lives by transforming the spaces where people live, work, and meet, with electrical and digital infrastructures and connected solutions that are simple, innovative, and sustainable. The company offers solutions for every market segment – Residential, Commercial, Hospitals, Hotels, Data Centers, Manufacturing, Modern Retail, and Infrastructure.​

Key Responsibilities

As a Technical Support Engineer, you will play a vital role in supporting our sales team and ensuring technical excellence in customer interactions.

Your main responsibilities include:​

• Provide technical expertise to support the commercial team during site visits and meetings with consultants, enhancing the credibility of our technical offerings.​
• Deliver product presentations and training sessions for both internal teams and customers, ensuring a thorough understanding of Legrand solutions.​
• Customize training materials to align with local market requirements and product offerings​
• Prepare essential documentation such as product samples, catalogs, and evaluation forms to facilitate effective training sessions.​
• Offer ongoing technical support to clients and company team members, ensuring seamless implementation and customer satisfaction.​
• Propose optimized technical solutions to improve the quality of offers and enhance competitive positioning.​
• Maintain and update technical databases, including catalogs, documentation, and quotations, ensuring easy access to accurate information.​
• Collaborate with the sales team to promote company’s brand and product offerings.​
• Work closely with global trainers and establish strong relationships with clients to ensure alignment with best practices and latest product developments.​
• Enhance the technical knowledge of the sales team, providing continuous support and education.​
• Analyze and follow up on quotations in collaboration with the sales team to ensure efficiency and high success rates.​
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Qualifications

• Technical education background (Electrical, Civil, or Mechanical Engineering)
• Minimum 2 years of experience in a similar technical support role
• Strong understanding of business operations and growth opportunities in the technology sector
• Excellent precision and attention to detail
• Excellent communication and collaboration skills, with the ability to work well in a team-oriented setting
• Advanced verbal and written communication skills in English

Why join us

• Opportunity to work in young, dynamic and international environment.
• Professional development and career growth opportunities.
• Performance-based incentives
• Additional health insurance and life insurance